Visaya KPO
 | |
| Industry | Knowledge Process Outsourcing |
|---|---|
| Founded | 2007 |
| Founder | Butch Valenzuela |
| Headquarters | |
Area served | United States, Philippines |
| Products | Outsourcing services |
| Website | visayakpo |
Visaya (stylized in all caps) is a Filipino Knowledge Process Outsourcing (KPO) company operating in both the Philippines and in the United States. It is one of the few Filipino-owned companies in the local information technology and business process management (IT-BPM) industry in the Philippines.[1][2]
History
[edit]Visaya was founded in 2007 by Butch Valenzuela. The company established its first office in Makati City and was accredited by the Philippine Economic Zone Authority (PEZA) in 2010. In 2013, VISAYA launched the Philippines’ inaugural Rural BPO program in partnership with Accenture in Tanjay City, Negros Oriental.[3]
In 2018, the company opened a branch in Dumaguete City, focusing on both CX and Healthcare Information Management accounts.[4] Five years later, it relocated its Philippine head office from Makati to Ortigas where its Finance and Accounting accounts are also located. This was followed by the opening of a branch in Bacolod in early 2024.[5]
The company is a member of the Contact Center Association of the Philippines (CCAP), Healthcare Information Management Association of the Philippines (HIMAP), and the IT and Business Process Association of the Philippines (IBPAP).[6][7][8]
Recognition
[edit]- 2015 and 2016: Outstanding SME Award for the Service Sector from the Department of Trade and Industry in the Philippines.[9]
- 2019: Honored with the Philippines Best Employer Brand Award by the Employer Brand Institute and the ACES Most Promising SME in Asia Award.
- 2021 and 2023: Awarded as the Philippines’ Best Employer Brand by the Employer Brand Institute.[10]
References
[edit]- ^ "The Philippines has become the call-center capital of the world". Los Angeles Times. 2015-02-02. Retrieved 2025-02-20.
- ^ "CCAP | Contact Center Association of the Philippines". CCAP | Contact Center Association of the Philippines. Retrieved 2025-02-20.
- ^ Calimag, Melvin (2014-04-29). "Accenture PH unveils unique team-up with rural BPOs". Newsbytes.PH. Retrieved 2025-02-20.
- ^ "NOW OPEN: Visaya Knowledge Process Outsourcing Corporation | Dumaguete City". Retrieved 2025-02-27.
- ^ "Butch Valenzuela - My Outsourcing Journey". Outsource Accelerator. Retrieved 2025-02-20.
- ^ "Understanding the Rise of Knowledge Process Outsourcing in the Philippines". 2024-09-03. Retrieved 2025-02-27.
- ^ "CCAP | Contact Center Association of the Philippines". CCAP | Contact Center Association of the Philippines. Retrieved 2025-02-27.
- ^ "Leadership Team – HIMAP". himap.ph. Retrieved 2025-02-27.
- ^ Pillas, Catherine (2015-12-03). "DTI honors 17 of PHL's top exporters | Catherine Pillas". BusinessMirror. Retrieved 2025-02-20.
- ^ "Employer Branding Awards | National & International Awards | National & International Events | Awards". www.employerbrandingawards.com. Retrieved 2025-02-20.
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