Draft:ServiceTasker
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|  |
 | |
| Company type | Private |
|---|---|
| Industry | Online marketplace, Gig economy |
| Founded | 2023 |
| Founders |
|
| Headquarters | , Australia |
Area served | Australia |
| Services | Local services marketplace |
Number of employees | 100+ |
| Website | servicetasker |
ServiceTasker is an Australian online marketplace that connects customers with local service providers and tradespeople. Founded in 2021 by Dharma Ram and Gagandeep Singh Charaya, the company is headquartered in South Australia. The platform allows users to post tasks for free and receive quotes from registered businesses across numerous service categories.
The platform operates via a website and mobile apps, aiming to simplify the process of finding and hiring verified professionals for a wide range of jobs, from home maintenance and repairs to specialised trade services. As of 2023, the company reports having over 40,000 registered businesses and more than 1,600 service categories on its platform.
History
[edit]ServiceTasker was founded in 2021 by Dharma Ram and Gagandeep Singh Charaya. According to the company, the founders identified a need for a more streamlined and reliable process for Australians to find and hire tradespeople. The platform was developed to address common challenges faced by consumers, such as the time-consuming nature of finding qualified professionals and the uncertainty involved in vetting their credentials.[1]
The company began its operations with a headquarters in South Australia and has since expanded its reach across the country. The platform was built with a dual focus: providing an easy-to-use interface for customers and offering a source of leads for Australian businesses to grow their client base.
ServiceTasker launched with both a web-based platform and mobile applications for iOS and Android devices to cater to users on different devices. The company is a registered trademark in Australia, a status it uses to build trust and brand recognition in the competitive online marketplace sector.[1]
Platform Model
[edit]The ServiceTasker platform is designed to function as a two-sided marketplace, serving both customers who need services and the businesses that provide them.
For Customers
[edit]Users seeking services can sign up and post a description of their required task on the platform. The posting process is free for customers. Once a task is posted, it becomes visible to relevant tradespeople in the user's local area. Customers then receive quotes or expressions of interest from verified businesses. They can review the profiles of these businesses, which often include qualifications, photos of past work, and verified reviews from previous customers on the platform. This system allows customers to compare different providers and select the one that best fits their needs and budget.[1]
For Service Providers (Tradespeople)
[edit]Tradespeople and service-based businesses can register on the platform by creating a business profile. This profile serves as a digital storefront where they can showcase their skills, licenses, insurance details, and portfolio of work. Once registered, providers gain access to a live feed of job leads relevant to their profession and service area. They can then submit quotes directly to potential customers. The platform is intended to increase a business's visibility and provide a steady stream of local leads, thereby supporting business growth.[1]
Services and Scope
[edit]ServiceTasker's platform hosts a wide variety of service categories. The company reports over 1,600 distinct categories, indicating a broad scope that goes beyond traditional trades.
Key service areas include:
- Home Maintenance: Plumbing, electrical work, painting, carpentry.
- Construction and Renovation: Builders, tilers, plasterers.
- Outdoor and Gardening: Landscaping, lawn mowing, tree removal.
- Cleaning: Residential and commercial cleaning services.
- Professional Services: IT support, business consulting.
- Events and Removals: Caterers, removalists, event photographers.
The company states it has over 40,000 registered businesses on its platform and has collected over 50,000 verified reviews from completed jobs, which are used to maintain a quality and trust score for its service providers.
Business Model
[edit]ServiceTasker's revenue is generated primarily from its service providers. While the platform is free for customers to post tasks and receive quotes, businesses typically pay to access the full suite of features required to connect with customers and win jobs. The specific model may include fees for sending quotes, a subscription for unlimited access to leads, or a commission on the value of completed jobs. This model is common within the online service marketplace industry, as it allows for a low barrier to entry for customers while monetising the value provided to businesses in the form of qualified leads.
See Also
[edit]- Airtasker
- Hipages
- Thumbtack
- Gig economy
References
[edit]- ^ a b c d "About Us". ServiceTasker Official Website. Retrieved 26 October 2023.
External Links
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