Document360
| Company type | SaaS (Software-as-a-Service) |
|---|---|
| Industry | SaaS, Knowledge Management |
| Founded | December 17, 2017 |
| Headquarters | London, UK |
| Products | Document360 |
| Services | Knowledge base software, Documentation management |
| Revenue | Bootstrapped (No external investments) |
Number of employees | 250+ |
| Website | document360 |
Document360 is a software-as-a-service (SaaS) product that provides businesses with a platform to manage and store digital documentation. The product is used to create knowledge bases, user manuals, help sites, software documentation, standard operating procedures (SOPs), and API documentation.[1][2]
Document360 operates under Kovai.co and has offices in London, UK, Chennai, and Coimbatore, India.[3][4]
History
[edit]Document360 was founded in London, UK in December 2017.[5][6] The product's development began with a two-week hackathon, resulting in the release of its first beta version on December 17, 2017.[7][8] The platform was officially launched in the market in June 2018.[9] In 2021, the company was recognized with the NASSCOM Emerge 50 Award for its achievements in the software industry.[10][11]
In June 2022, Document360 integrated an AI-powered feature that helps generate SEO and meta descriptions for articles.[12][13] On November 1, 2023, Document360 launched Document360 2.0, which included an AI chatbot called Ask Eddy.[14]
In the spring 2024, the product was ranked as a leader in documentation software by Slashdot and SourceForge.[15][16]
In October 2024, the company acquired Floik, a Bengaluru-based SaaS company, and integrated its product within Document360.[17][18][13][19]
Document360 is involved in charitable activities, notably contributing to Great Ormond Street Hospital (GOSH), a childrens hospital in London.[20][21]
Overview
[edit]Document360 is a web-based knowledge base platform with features like AI search, content generation, and analytics. After acquiring Floik, it also supports demo video creation. It’s subscription-based and used by companies including McDonald's, VMware, Virgin Red, and the NHS.[22][23][24]
References
[edit]- ^ Graw, Michael (2021-01-19). "Document360 review". TechRadar. Retrieved 2025-05-07.
- ^ "Document360 Launches API Documentation Feature to Their Knowledge Base Solution". markets.businessinsider.com. Retrieved 2025-05-07.
- ^ Korczynska, Emilia (2021-11-17). "Bootstrapping to 10 million - The Story of Kovai.co". Userpilot. Retrieved 2025-05-07.
- ^ "Document360 builds AI knowledge base on Azure, ups efficiency and customer engagement". www.microsoft.com. Retrieved 2025-05-07.
- ^ "Document360 launches their AI-First Self-Service Knowledge Base". AAP News. 2023-11-03. Retrieved 2025-05-07.
- ^ "Document360 - 2025 Company Profile". tracxn.com. 2025-03-29. Retrieved 2025-05-07.
- ^ "Top private knowledge base software tools for 2025". knowledgeowl.com. Retrieved 2025-05-07.
- ^ "E15: Saravana Kumar, Document360". Code Story: Insights from Startup Tech Leaders. Retrieved 2025-05-07.
- ^ Taparia, Neal. "How One Entrepreneur Bootstrapped To $10 Million In Revenue By Solving A Problem He Saw At Work". Forbes. Retrieved 2025-05-07.
- ^ "Kovai.co gets NASSCOM recognition". The Times of India. 2022-01-24. ISSN 0971-8257. Retrieved 2025-05-07.
- ^ "Multi-Product Enterprise SAAS Startup for All Business Needs". 2023-07-08. Retrieved 2025-05-07.
- ^ "Document360 updates". Document360 updates. 2023-03-03. Retrieved 2025-05-07.
- ^ a b "Kovai.co Acquires Floik To Enhance Its Document360 Knowledge Management Platform". BW Disrupt. Retrieved 2025-05-07.
- ^ Kumar, Saravana (2024-05-07). "Document360 2.0 Product Information and Latest Updates (2025)". Product Hunt. Retrieved 2025-05-07.
- ^ "Document360". Slashdot. Retrieved 2025-05-07.
- ^ "Document360". SourceForge. Retrieved 2025-05-07.
- ^ Jacob, Shine (November 13, 2024). "Kovai.co acquires Bengaluru-based business-to-consumer SaaS company Floik". business-standard.com. Retrieved 2025-05-07.
- ^ "Kovai.co announces strategic acquisition of Floik to enhance its Document360 knowledge management platform". finance.yahoo.com. November 13, 2024. Retrieved 2025-05-07.
- ^ "Kovai.co Acquires SaaS Startup Floik to Boost Document360's Knowledge Management Capabilities". Entrepreneur. 2024-11-13. Retrieved 2025-05-07.
- ^ "Travelling to the hospital | International and Private Care". www.gosh.com.kw. Retrieved 2025-05-07.
- ^ "Home". GOSH Charity. Retrieved 2025-05-07.
- ^ "Powerful analytics, Easy integration, Incredible customer service". Financesonline.com. Retrieved 2025-05-07.
- ^ "Document360 review". g2.com. Retrieved 2025-05-07.
- ^ "Document360 SR". g2.com. Retrieved 2025-05-07.